Refund Policy

Standard Tickets

• • Full refund available up to 30 days before the event
• • 50% refund available between 29-15 days before the event
• • No refunds available within 14 days of the event
• • All refunds will be processed to the original payment method

VIP Tickets

• • Full refund available up to 45 days before the event
• • 75% refund available between 44-30 days before the event
• • 50% refund available between 29-15 days before the event
• • No refunds available within 14 days of the event

Event Cancellation

If Goosify cancels an event, you will automatically receive a full refund, including any processing fees. Refunds will be processed within 10 business days of the cancellation announcement.

Event Rescheduling

• • Your ticket will automatically be valid for the rescheduled date
• • If you cannot attend the new date, you may request a full refund within 14 days of the rescheduling announcement
• • After 14 days, standard refund policies will apply to the new event date

How to Request a Refund

• 1. Log into your Goosify account
• 2. Navigate to "My Tickets"
• 3. Select the ticket you wish to refund
• 4. Click the "Request Refund" button
• 5. Follow the prompts to complete your refund request

Refund requests are typically processed within 5-10 business days.

Special Circumstances

We understand that exceptional circumstances can occur. If you need to request a refund outside of our standard policy (e.g., medical emergencies, bereavement), please contact our support team at hello@goosify.io with relevant documentation. These cases will be reviewed individually.

Non-Refundable Items

• • Merchandise purchases
• • Digital downloads
• • Travel arrangements or accommodations booked through third parties
• • Event add-ons purchased within 14 days of the event