Refund Policy
At Goosify, we want you to be completely satisfied with your event ticket purchases. We understand that circumstances can change, and we've designed our refund policy to be fair and transparent.
Event Ticket Refunds
Standard Tickets
- • Full refund available up to 30 days before the event
- • 50% refund available between 29-15 days before the event
- • No refunds available within 14 days of the event
- • All refunds will be processed to the original payment method
VIP Tickets
- • Full refund available up to 45 days before the event
- • 75% refund available between 44-30 days before the event
- • 50% refund available between 29-15 days before the event
- • No refunds available within 14 days of the event
Event Cancellation
If Goosify cancels an event, you will automatically receive a full refund, including any processing fees. Refunds will be processed within 10 business days of the cancellation announcement.
Event Rescheduling
- • Your ticket will automatically be valid for the rescheduled date
- • If you cannot attend the new date, you may request a full refund within 14 days of the rescheduling announcement
- • After 14 days, standard refund policies will apply to the new event date
How to Request a Refund
- 1. Log into your Goosify account
- 2. Navigate to "My Tickets"
- 3. Select the ticket you wish to refund
- 4. Click the "Request Refund" button
- 5. Follow the prompts to complete your refund request
Refund requests are typically processed within 5-10 business days.
Special Circumstances
We understand that exceptional circumstances can occur. If you need to request a refund outside of our standard policy (e.g., medical emergencies, bereavement), please contact our support team at hello@goosify.io with relevant documentation. These cases will be reviewed individually.
Non-Refundable Items
- • Merchandise purchases
- • Digital downloads
- • Travel arrangements or accommodations booked through third parties
- • Event add-ons purchased within 14 days of the event
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact our support team:
- • Email: hello@goosify.io
- • Phone: +1 (541) 246-9566
- • Hours: Monday - Friday, 9am - 5pm PST
Copyright © 2025 Goosify Inc. All Rights Reserved.
Last updated: 3/15/2025